Capitec and Vodacom app issues

Vodapay app, Vodabucks purchases. Wanted to use my accumulated vodabucks to buy an item on the vodapay app. 1. 2 Nov - transaction failed but partial money payment was deducted from my account 2. 9 Nov - attempt same transaction, same issue 3. 15 Nov - attempt same transaction with my credit card, same issue.

After many calls to both Vodacom and Capitec, 2x of the payments were eventually reversed in my bank account.

To get the credit card transaction reversed Capitec needs an email from Vodacom. Vodacom refuses to send email, saying that other banks do not require this.

Pretty much fed up with these two service providers.

Vodacom blames Capitec and Capitec blames Vodacom. No other issues with online purchases, all works fine, just vodacom/vodabucks/vodapy app that is a no-go.

almost 1 month later and I am still out of my money and waiting for reversal.