Capitec and Tyme bank bring back my money!!!

I have sent money to a person who banks with capitec on the 28th October and till today she hasn't received this money. I called Tyme bank to ask them about the money and was told the money is with capitec. I went to capitec on the 27th November to enquire to what could have happened to the money and was told me to come with the account holder and they will investigate the issue. Today I went back with the account holder but still there's no investigation they have made. The lady we have found today says the guy who was helping on Friday gave me false information. I honestly don't understand how consultants can give false information while they know that there's no such a thing. I have a new born baby and I had to leave my baby at home trying to get back my money only to find out that whatever they were telling me is lies. That's so unacceptable and inconsiderate. Capitec should give back the money.