Capitec and Their ***** Service

An account in 2022 was blocked, affidavits were done and explanations given but to no avail and the account was blocked and money lost which is then something we made peace with. In 2024 someone mistakenly sent money again R7000 to be exact to the same blocked account and now for some reason that money is not retrievable. What we are not understanding is that if the account is blocked and not usable why is it then still active to retrieve money. Then when you go to the branch they tell you that they can see the money but because the account is blocked it cannot be retrieved? Why did the bank account even allow it to go through because if the account is blocked the transfer shouldn’t have gone through. We are on the ombudsman journey now but I thought I’d leave this here so that other people are warned. Never, ever use Capitec as your go to Bank, use it simply as a secondary bank because you will definitely lose money and they will never give you a proper explanation. Capitec = Very Very ***** Bank