Capitec and Their Poor Excuses

My son was attacked over the weekend by three men and ****** of his cell phone.

The phone was locked when it was ******, and necessary security precautions had been taken to secure the phone and the apps on the phone, especially the banking apps. However, they managed to access his Capitec account and cleared his bank out of R12 000.

All steps were taken with Capitec to report etc.

He was told that none of the money would be refunded. This is not acceptable, nor was the reason why sufficient. Banks carry insurance for such instances.

If this is the service and customer support that, we as Capitec clients receive, we as a family, will be taking our banking elsewhere and immediately!