Capitec and their lies!!!!

As per my previous complaint, a client paid me and changed her mind then laid a complaint. Funds was placed on hold which i was fine with. Her bank called her and said complaint has been closed. She wasnt happy with the outcome and laid another complaint where the bank then decided to block the whole account for a week now. I gave the bank all the supporting documents and was told that the complaint has been closed and in my favour. And account was opened on the 31st Aug. Well it has not been opened and the lady who help me is Nothemba Nobanda from complaints management. Incident *** please can i have this sorted you can not tell a client all is sorted and account is opened just to have me sit with no food, electricity or petrol for a whole week!!!