Capitec and their behaviour in front of children

I am issuing my complaint yet again, because Melissa failed to give me feedback from the incident reported 4 November, which I feel is disgusting customer service. I have had a further incident, which I reported, and was assured a call from the regional manager of the WC for the Tableview Bayside Mall branch. This also did not happen. I am now angry beyond words, as I have reported and have 3 incident numbers, and keep getting the run around. Can someone kindly have the decency to call me with feedback and to take down my complaint about behaviour of your staff in front of my minor child. Failing which, I will have to lay charges with the SAPS.