CAPITEC AND THEIR AGENTS SHOULD LEARN HOW TO DEAL WITH CUTOMERS

Worst service as usual from CAPITEC!!! I called the forex department three times before finally getting any answer this morning to enquire if my husbands funds will be released or not. We went to the bank and followed all their instructions before he left so as to leave me in a position where I will be able to operate on his account. My number is on the acc, I have power of attorney on all 3 his accounts. Spoke to Caslyn (whom by the way has absolutely no business dealing with customers as she has got NO people skills and NO empathy or willingness to find a solution to a problem) she informed me she can not give me any info on the account. I explained I have access to the account still she could not assist me. My brothers account (where I do not have power of attorney by the way) they were more than willing to provide me with enough info to be able to assist him. When I asked to speak to her manager she placed me on hold for another 5 minutes and then dropped the call!!! Why cant Capitec ever assist the first time? Why did they tell me everything was in order before he left just to leave me in the dark now? Absolute ****ty service !!!!!!