Capitec and technology do not gel.

Capitec recently updated their banking app and since then my app will not even open on my Apple i5 phone. 3 calls to the call center, 2 emails sent which is still unanswered since Friday 19/03/2021and 3 visits to the branch and today I am told that in order for me to register for internet banking I need to purchase the token generator. No prior warning that Apple i5 is a problem, in fact I checked and the only requirement for the i5 is IOS version 9+. The token generator is not the issue, but because of Capitec' s lack of research I have to pay R110 for their incompetence and lack of foresight. I need to make mention of the inept call center as well, because when i called them I asked what the progress was on the ref number and was told they have received my email and tel query, however there is no solution to my problem yet, I expressed my concern that this is not going to be fixed by month end and I need to pay beneficiaries therefore I need to register for internet banking. Lo and behold I was told to go to the branch again and register. I did that, and to my shock was asked the ref number again, which I could not provide since this is an altogether different matter. The bank clerk managed to get the ref number and told me that this case is closed because they advised me to go to the branch, I nearly fell off the chair, Basic English is too much of a challenge for the call center. How does internet banking replace a ONGOING PROBLEM with the cell phone banking app? Despicable service and a total ******* to force a client to purchase something that he does not need because your technology is sub-standard.