NT
Nomathemba T

1 reviews | Active since Apr 2012

04 Sept 2018, 14:52

Capitec and Standard Bank stole my money. ATM *****.

I withdrew R250 from a Standard Bank ATM. Only R200 came out and a piece of paper in place of my R50. I phoned Standard Bank, who in turn told me I have to sort it out with MY bank even though it was their ATM. Fine. I did as instructed. To date, I have had absolutely no feedback from Capitec. I have a reference number and everything. The next step is the Banking Ombudsman because I honestly can not be bothered with who must fix the issue between the two banks. It is MY money and I want it. They are making interest off my money, however little the amount may seem. This is theft. Sies on you Capitec for not providing a superior service to your own client.

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Sept 2018, 15:38
Official

I acknowledge your posting, and have referred it to Nomfefe Wulane for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank