CAPITEC ******* AND ****S

On the 27th of October, I had moved money over to Luno, something I often do from my Nedbank account. No stress there.

Capitec however Stopped my account for "*****ulent activities", but never called, emailed or sms'd me to warn me. I found out the next day in store when trying to purchase food.

I was then at the branch to find out why my account is stopped only to be told; it is stopped due to *****. I had to reverify myself, which I did, and also later gave them my police affidavit (This was on the 9th of November), which stated that I am aware of the transactions to Luno, and that I have the proof of my transactions, that I also showed in branch.

From the 9th of November I was told to wait 5 days, as the investigating team will get back to me. (!!!!!!WHAT A LOAD OF ****!!!!!) messaged them now, and I am told to wait 21 days. No feedback has been received.....

This is my food money for the month. Like most who live on their salary's day to day. And I can't draw it out, because my account is stopped.

Noone has contacted me without me reaching out first since my account was stopped. So Capitec, your "Client Service" is by far the worst.

OH!!!!!!

The best part is that the customer care team can't call the department directly, as they don't have the option to call them. Only request an update via email. But Teams does allow you to call........ (CAPITEC, I AINT STUPID LIKE YOU THINK I AM!!!!)

PS: I AM MAKING CONTACT WITH THE OMBUDSMAN IN THE AM OF 19/11/2024.