CAPITEC AND ****S

I received money for my online freelancing job in one of my savings accounts only for me to receive an SMS requesting me to call some Capitec number of which I did then I was asked some questions by the consultant and then she said she'll process the payment. Later on the same day she called me back and told that they can't process the payment because of the reference used okay that was like 2 weeks ago but until today wise have not received the refund. Can Capitec people do the right and reverse my money I'll find a way to withdraw it please.