CAPITEC AND MTN DE*****ING THEIR CLIENTS

Capitec bank and mtn are de*****ing their clients I purchased mtn data to the value of R499 on 15 july 2024 using the Capitec app but no data was loaded, upon engaging with Capitec customer care I was told to wait 24 hours which I did, reengaged with them today only to be told that the money was paid to said service provider(mtn). I then phoned mtn for them to tell me that thy ddnt receive any money from Capitec. This is the second time this has happened to me both times with Capitec and mtn, i will be changing banks soon to think i have been with this bank for abt 13 years for what to be de*****ed of my hard earned money