Capitec and Matrix

Why is that for everything over R 200.00 is going on your account you have to go to the branch to sort out, o person open a account with the idea of time saving, not going to the bank al the time, I work and cannot be running out al the time, I ask Capitec bank to reverse a debit order that went of my account, and the bad attitude that was given to was sorry, no one can just take money with out my approval, well I have an email that says Matrix must not touch my account as I was not happy with the service I received from 2 staff member, that do not answer you on the mail but sorry for the late response but then yet they don't answer my email, I ask them not to take my money but yet they took over R 900.00 after I asked them not to take it as if and when someone answers me on my email we can make an arrangement with the areas funds, but no Matrix just went ahead and took my money, Matrix managers is always in meetings , I want my money back by no later that 4pm TODAY