Capitec and lulama sonko are horrible

I have a Metter that I reported to capitec Bank on the 8th and even now it hasn't been resolved. There's money pending to be reversed back into my account but they don't care about costumers. I spoke to Lulama sonko on the phone on the 9th October 2025 and she promised me that she's escalated the matter and my money will be put into my account in 48hrs its a week now no follow up nothing.ive sent her emails whi h she is ignoring Atwell. Capitec is the worst bank when it comes to customer care.