Capitec ***** and lack of customer support thereof.

On the 30th of March I send cash to myself via the Capitec app as I didn't have my card. I did not share the withdrawal details to anyone, not even to myself as I knew I can always access them in the app. Unfortunately the mission I was reserving it for was cancelled/postponed, but I kept it there as I hate carrying cash. The money was still there on the 3rd and 4th. On the 5th when I tried to withdraw it it was anonymously redeemed. I lodged a complain to Capitec and it took them less than an hour to investigate and conclude that I was withdrawn by myself or someone known to me and that they will not refund me. Investigators did not even contact me to understand or hear my side of the story.my