Capitec and its inconsistency

The previous weeks i complained about Capitec's inconsistency and this is my 3rd complain regarding this bank. My accounts were closed the previous weeks and those of my friends that i had transferred money to. The first reference number received from Capitec Bernmore was ***4 and we spoke to a consultant in Capitec Bernmore, who then took us from pillar to post. After long messages and going back and forth my accounts were opened but one of my friends account is still frozen she went to the bank today and was informed that her account is still under investigation. The reference number given is: ***3, and the whole process of doing an affidavit and going to the bank has started again. I would like to know why her account is still under investigation as we were told that all accounts are open. I am really running out of patience and am really sick and tired of sending messages. Please can a response be given as to why were these accounts frozen in the first place as it is really taxing. I have been with this bank for over 6 years and i am really disappointed as to how they run their business. lack of ownership and very inconsiderable people that cant even provide explanation as to why these accounts are frozen in the first.