Capitec and it's foreign exchange don't answer calls!!

Item: Capitec Bank
Rating: 1
Author: Khulile K

The Capitec foreign exchange department doesn't answer calls for days on end!! I am highly unimpressed. I have to use up my bill just to try get through...yet they take ridiculous amounts in charges + Capitec takes their own charges.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

12 Jan 2022, 13:41

Good day Khulile

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank's reply12 Jan 2022, 13:41

Official

Khulile K's updateReviewer Update

12 Jan 2022, 13:43

Thank you for your reply. I will be waiting...as I am not able to get my salary processed at all!

Khulile K's update12 Jan 2022, 13:43

Reviewer Update

Thank you for your reply. I will be waiting...as I am not able to get my salary processed at all!

Capitec Bank's replyOfficial

25 Feb 2022, 10:25

Hi Khulile

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply25 Feb 2022, 10:25

Official