QM
Qhama M

1 reviews | Active since Mar 2019

30 Mar 2019, 07:50

Capitec and ********** transactions

I am appalled by the service of Capitec Ziyabuya , I went to the branch on the 27th to advise of the transaction that went through my account of R989.00 and I was Advised by a consultant Bulelewa Malagas at Capitec Ziyabuya that they had stopped that card and they issued me a new card that I had to still pay for .Today I woke up to the same R989.00 transaction from ITunes that I know nothing about ,that is 2000 in a few days that I did not authorize , I am told to wait .I strongly believe that this is an inside job , How did Apple manage to put a transaction when the card details had changed ??? When I tried to ride on he r with the previous card it said card blocked ? How did Apple manage , Capitec is truly doing ***** , and I am going to write reviews everyday about this and I have decide to escalate to obudsman because this is ****en ridiculous!!

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Replies (1)
Capitec Bank
Capitec Bank's reply01 Apr 2019, 14:45
Official
Good day 

I acknowledge your posting, and have referred it to Tando Mfengwana for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Complaint Management
Capitec Bank