CI
Chirstein I
1 reviews | Active since Nov 2025
06 Nov 2025, 22:24
Capitec and fnb the most horrible banks to ever work with.
My capitec account has been on hold for more than 96hours, capitec says they can't do anything because a fnb client complained I sent numerous evidence of the complaint being a false allegation including voicenotes from the the fnb client that she did not complain and that her banker says its a glitch and that fnb is giving me incorrect details. I even gave capitec a sworn affidavit with my side of the story including contract and pop and conversations but my bank which is capitec is more concerned about fnb rather than the wellbeing of me whom is their loyal.client.maybe capitec and fnb are in cohorts with the complainant.
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Capitec Bank's replyOfficial
07 Nov 2025, 06:12Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply07 Nov 2025, 06:12
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
CI
Chirstein I's updateReviewer Update
08 Nov 2025, 09:40Capitec only called me to say they refferred matter to specialised department and that they waiting for fnb, until yesterday 3pm there was still no saps case confirmed by the saps themselves my attorney issued a letter confirming this to fnb and we still have accounts blocked for 5 business days now with no response from both banks. Surely capitec as my bank can send all the proof i sent them including voicenotes where the complainant denies laying the complaint surely this shows she's misleading the bank surely my bank capitec can dispute the complaint from fnb.
All agreements were sent has proof and what's app messages so how does this work if ita still blocked with no saps case?
All agreements were sent has proof and what's app messages so how does this work if ita still blocked with no saps case?
CI
Chirstein I's update08 Nov 2025, 09:40
Reviewer Update
Capitec only called me to say they refferred matter to specialised department and that they waiting for fnb, until yesterday 3pm there was still no saps case confirmed by the saps themselves my attorney issued a letter confirming this to fnb and we still have accounts blocked for 5 business days now with no response from both banks. Surely capitec as my bank can send all the proof i sent them including voicenotes where the complainant denies laying the complaint surely this shows she's misleading the bank surely my bank capitec can dispute the complaint from fnb.
All agreements were sent has proof and what's app messages so how does this work if ita still blocked with no saps case?
All agreements were sent has proof and what's app messages so how does this work if ita still blocked with no saps case?