CAPITEC ***** AND COMPLAINTS DEPARTMENT

I have a ***** case with Capitec Bank reference number *** That was opened on the 23 February 2024 up to now they still have not resolved it and payed back my money i have complained previuosly and spoke to one of the complaint officers on the 29 of April 2024 Capitec sends me a email stating that every thing has been sorted out and that all the funds have been recovered. Now on the 15 of May 2024 they say that the envestigation is still ongoing, it is the worst service that i have ever had in my life. I went to the branch to find out what is happening and the branch manager assisted me, she phoned all the relevent people that is involved with the case and while i am on the line with her and capitec ***** the person on the ***** side tells her not to tell me but they have not done anything yet, HOW IS THIS POSIBLE???