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deonvanzyl D

1 reviews | Active since Sept 2016

04 Sept 2016, 19:17

Capitec and capitec smart tellers taking Money out account 5months later not fixed

<p>Hi on April i withdrawed money at a capitec smart teller no money was dispensed... slip also showed R0 dispensed... but got mesage on phone money out of my account... went to capitec branch vall mall vanderbijlpark... they phoned the people ... 3 weeks went by... went there 3 times... the teller people phoned me and said they checked the machine and money shows right... asked them why does the slip show R0 dispensed... 5months now nothing yet... how many people go thru this and maybe its your rent money or something. Not happy </p>

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Replies (2)
Capitec Bank
Capitec Bank's reply05 Sept 2016, 09:59
Official

Please accept my sincere apology for the frustration you experienced as result of this incident.

Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

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deonvanzyl D's update07 Jun 2019, 09:20
Reviewer Update
thankyou money was in acount nxt day. sorry for thae late rply.