CAPITEC AND CAPITEC LOAN INSURANCE IS A ****

Item: Capitec Bank
Rating: 1
Author: Nokulunga M

I had a personal loan with Capitec Bank. I got retrenched 2022 from where I was working , I app**** for a insurance claim and my loan was paid by the insurance

I am still not working , I am surviving by people sending me money just for ends meat

My challenge now on my Capitec app it shows that I am still owing Capitec bank and my account is in arrears , I though the loan was cancelled because it was paid by insurance. Capitec have debited money from my account that was send to me to buy food for my kids I really don't know why ?

I HAVE CALLED NUMERUS TIMES , THEY DONT ANSWER CALLS I HAVE EMAIL THEM I AM NOT GETTING POSSITIVE FEEDBACK ONLY Automatic reply: Automatic reply:, I NEED MY MONEY BACK MY KIDS ARE HUNGRY I WANT TO BUY FOOD

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Replies (2)

Nokulunga M's updateReviewer Update

03 Apr 2025, 12:14

I AM VERY FURIOUS WITH CAPITEC WHAT IS THIS, ACCORDING TO MY UNDERSTANDING THE LOAN WAS PAID IN FULL AND CANCELLED , WHY IS IT ACTIVE NOW , WHY NOW??????
I GOT THIS EMAIL FROM THEM,HOW AM I SUPPOSE TO MAKE PAYMENT ARRANGEMENT WHILE I AM NOT WORKING , HOW I AM SUPPOSE TO MAKE PAYMENT WITHOUT INCOME

I KNOW NOTHING ABOUT THE BELOW INFORMATION IT WAS NEVER DISCUSSED WITH ME , WHY ARE THEY TAKING MY MONEY WITHOUT MY CONCERN , I NEED MY MONEY BACK PLEASE
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Nokulunga M's update03 Apr 2025, 12:14

Reviewer Update

Capitec Bank's replyOfficial

03 Apr 2025, 12:44

Good day Nokulunga, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.

Capitec Bank's reply03 Apr 2025, 12:44

Official