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Corlia C

1 reviews | Active since Jan 2022

18 Jan 2022, 17:14

Capitec And Attorneys not supplying Paid-Up letters

I have 2x accounts with Capitec, both were handed over to attorneys for collection. I requested and paid both settlements in Nov 2021.

Until now (18.01.2022) almost 2 months later, Capitec still has not corrected my accounts, they're "ATTORNEYS" have still not supp**** a paid up letter, and both parties are blaming it on each other without giving my ANY FEEDBACK.

This is terrible service.

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Replies (3)
Capitec Bank
Capitec Bank's reply18 Jan 2022, 17:14
Official
Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
CC
Corlia C's update27 Jan 2022, 14:57
Reviewer Update
Thank you for the long awaited paid up letter... but still Capitec manages to make a mess of it.

I have now received the letter stating that the full amount has been paid.. BUT STILL MY ACCOUNT SHOWS I NEED TO PAY ANOTHER INSTALLMENT.

I again phoned and requested and Capitec employees said they'll get back to me before the end of the day.. it has been 2 days with no information about this.
Capitec Bank
Capitec Bank's reply01 Mar 2022, 09:52
Official
Hi Corlia 

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank