CAPITEC AND ABSA FAILING TO RESOLVE A MINOR ISSUE IN 2020...

I am fuming, I don't understand why I must wait 30 days for a simmple thing to be resolved, I withdrew money and a useless ABSA ATM which apparently so many people have experienced the same problem on. IT IS NOT EVEN HAVING A STICKER SAYING "OUT OF ORDER". I called ABSA and they confirmed that they can see an error at the time of my withdrawal, however I need to log a query with my bank CAPITEC..... who then advised me to wait 30 days..... I mean really it takes less than an hour, to confirm if this transaction did or did not go through, unless the ABSA system is useless to that point where it cannot confirm the amount withdrawn and the amount left on their machines. I phoned ABSA ... they say they are waiting for CAPITEC to escalate...... I phone CAPITEC..... they say they are waiting for ABSA...... and while they all wait for each other WITH MY MONEY .... I must understand.............!!! 30 working days with their money would make sense.... I will never use Stupid old fashioned ABSA machines.....