LH
Lwazi H

1 reviews | Active since Apr 2018

04 Dec 2025, 09:08

Capitec allows you to make erroneous payments.

A saved beneficiary on my app changed their number but still Capitec allowed me to make payment with no notification about this change. As a result, the funds were sent to an incorrect recipient and when I ask them to reverse these funds they tell me they need consent from that recipient. Came back a day later with a regretful email telling me the funds couldn't be reversed.

I regret leaving FNB and will be closing my account with unhelpful bunch.

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Replies (2)
Capitec Bank
Capitec Bank's reply04 Dec 2025, 10:42
Official
Good day Lwazi Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank
Capitec Bank's reply08 Dec 2025, 15:55
Official
Hello LWAZI

We regret that we were unable to resolve your matter, and hope that our explanation has provided you with clarity.

Once again, we sincerely apologise for any inconvenience the matter may have caused you.

Kind regards
Capitec Bank