Capitec Allows ****MERS on our Accounts

I got ****med on the 12 March 2025, a card transaction was done on my account and my card was with me, I saw this on the 14th and reported it immediately at the branch and was told that this would be resolved in 2 to 3 days. They changed my card and gave me a new one but while waiting for this to be resolved another transaction was done by the same ****MERS today and when I got to the branch they are telling me that they have to log another call/ticket and that this might take 2 weeks and they still want told change my card as if its a free service. Today the lady that was assisting me called another department and she spoke to some guy who suggested that I know about this because I am the only person with access to my card details and doesn't realize that their systems are weak, they simply can't protect our money. How does a card transaction go off from my account at Kempton Park when I am in the Eastern Cape and still have that blamed on me by Capitec's capable employees? I've lost my money 2 times and no one seems to take this with urgency. The last transaction is still pending and they can't intercept it and return my money. They are so useless, and I am very ****ed.