jS
jeane S
1 reviews | Active since May 2018
28 Sept 2022, 13:46
Capitec allows ***** on their clients accounts
Capitec is utterly USELESS. I have given them Three Chances and each time they allow ***** on my account. And when you try and phone them they dont even answer. Their banking details are so cheap to make up for all the *****. They allow every payment to go through without without our consent. And then when you phone them they expect you to pay for a new card. Its utterly ridiculous!!
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Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
28 Sept 2022, 16:19Good day Jeane
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 Sept 2022, 16:19
Official
Good day Jeane
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
jS
jeane S's updateReviewer Update
30 Sept 2022, 17:02I honestly have never had such horrible assistance as I did From Capitec. They never phoned me and only refunded me R47.00 when the amount taken off was R852.18. And then the case was just closed. Like is that seriously how you handle clients that have been with you for YEARS???? I am devastated that I ever put my trust and hard earned salary in such incapable hands. How do you handle ***** complaints via email????????? Without talking to the customer or getting the full story. WHO EVER Mamello is shouldnt be working in customer service.
Once again Capitec is USELESS
Once again Capitec is USELESS
jS
jeane S's update30 Sept 2022, 17:02
Reviewer Update
I honestly have never had such horrible assistance as I did From Capitec. They never phoned me and only refunded me R47.00 when the amount taken off was R852.18. And then the case was just closed. Like is that seriously how you handle clients that have been with you for YEARS???? I am devastated that I ever put my trust and hard earned salary in such incapable hands. How do you handle ***** complaints via email????????? Without talking to the customer or getting the full story. WHO EVER Mamello is shouldnt be working in customer service.
Once again Capitec is USELESS
Once again Capitec is USELESS