PT
Peter T

1 reviews | Active since Mar 2009

13 Dec 2024, 11:00

Capitec allowing *****ulent debit orders

I have EFT debit orders from "POLPOV" going off on my account monthly, I know nothing of the company or the debit orders. Capitec has allowed them to debit me without asking for my consent or authorization. When I call the bank they say they don't ask for the account holder's consent, so basically ****mers and *****sters have free reign on my Capitec savings account. On top of that you can only reverse debit orders not older than 40 days so for the other months my money is gone to the ****mers and Capitec will not assist me, they also keep the debit order charges for these **** debit orders, they will NOT reverse them meaning they make revenue from their customers getting ****med. This might explain why there's no mechanism for the bank to verify or authorise the EFT debit orders. I have asked if there's a way to prevent this company from debiting me again and the bank casually said "no".

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Replies (1)
Capitec Bank
Capitec Bank's reply13 Dec 2024, 12:43
Official
Good day Peter, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.