Capitec allowing their Customers to get ****med for things sold via eft!!!!

On the 30th of November 2024, I sold a very expensive phone of mine, a Huawei Mate 40Pro, for an amount of R5190, to a guy who paid me via instant eft after he inspected the phone and was happy with it. Now today, the 11th of December 2024, I get sms and email notification from Capitec that my account has been identified as being involved in suspected ***** and the amount of R5190 paid for my phone removed from my account while its "investigated". @Capitec, how is this even possible that someone can just go to their bank, Absa, request a reversal of payment, and you entertain it??? This other person is basically trying to **** me by being in possession of a phone he was happy to buy, as he never even contacted me again after that, and now also wanting his money back on the side. Who knows what everything they did to the phone while it was in their possession as I sold them a perfectly working phone, and for you as Capitec my bank, to handle the matter this way, is shocking to say the least, as nowhere in the smses and emails did you even request my side or additional information before being so quick to remove the funds from my account.