CAPITEC ALLOWING ********** TRANSACTIONS TO TAKE PLACE!!!!

ABSOLUTELY DISGUSTING!!!!!!

My mother was home sick with Covid, tried to buy electricity early in the morning. She only got the voucher very late afternoon.

While trying to purchase the voucher she got a phonecall from Capitecs "*****" department, she was told that there is unusual activity on her account and she needs to log into her account. So she did, and they EMPTIED her bank account out.

THIS IS ALL HER MONEY SHE HAS TO HER NAME!!!!

The ***** department then when we reported this matter said that there is NOTHING they can do because they had done 4 transactions on her account buying crypto currency, and she now has to go to the police to open up a ******** case.

YOU PEOPLE ARE ABSOLUTELY DISGUSTING!!!! DONT CARE WHAT SO EVER ABOUT YOUR CUSTOMERS, ESPECIALLY PENSIONERS.

YOU NEED TO SORT THIS OUT AND INVESTIGATE THIS FURTHER. HOW CAN 4 TRANSACTIONS GO THROUGH ON HER ACCOUNT WITHOUT HER PERMISSION???

HOW YOU PEOPLE SLEEP AT NIGHT IS ABSOLUTELY BEYOND ME!!!

ABSOLUTLY DISGUSTING DISGRACE OF HUMANITY!!!