MA
Mayibuye A
1 reviews | Active since Jan 2019
20 Dec 2019, 06:44
CAPITEC ALLOWING ********* TO DE***** US
today I had a chance to check my bank statement unfortunately Capitec has been authorizing non-authorized early debit orders on my account which contradicts the statement which they publicly made by Francois Viviers, Capitec's executive of marketing and communications on fin24 "To protect our clients from these companies that put through invalid debit orders, Capitec has reduced the minimum value that triggers an SMS notification from R100 to R30, so that clients are informed of smaller debit orders on their accounts," Viviers said. So I want my money back and dont tell me to go to the branch since it is your fault that you allowed ********** to have access on my account that I opened by you
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Replies (2)
Capitec Bank's replyOfficial
20 Dec 2019, 10:13I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply20 Dec 2019, 10:13
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
MA
Mayibuye A's updateReviewer Update
20 Dec 2019, 14:54Received a call from Elsie in Complaints department told me the client services will help me dispute the debit order for normal charge of R5 but when I spoke to Amy client services department, they told me they will at a charge of R40 while it's the bank that authorised ********** to debit on my account by still I'm the one who my pay for their fault.
MA
Mayibuye A's update20 Dec 2019, 14:54
Reviewer Update
Received a call from Elsie in Complaints department told me the client services will help me dispute the debit order for normal charge of R5 but when I spoke to Amy client services department, they told me they will at a charge of R40 while it's the bank that authorised ********** to debit on my account by still I'm the one who my pay for their fault.