Capitec Allowing ******** Debits

Capitec is allowing overseas companies to debit my account. A subscription was cancelled a year ago. Suddenly two months ago , debits resumed. I contacted CAPITEC Bank . A consultant told me that I need to cancel my card (which is an inconvenience ) , then apply for a new card to ensure the debit does not go through . This is not a customer centric solution. This feels like Capitec are really primitive and cannot protect customers , with no innovative assistance planned for customers.