Capitec allowed Unauthorised debit order of R189 from Nudebt company

Capitec Bank allowed a debit order of R189 to go off my bank account from a company called Nudebt and cannot tell me how the debit order went off without any authorisation or consent from me and cannot even tell me what the amount was charged for, I have never signed, approved, or verbally agreed to any debit order with this company, the security checks are clearly not the best because shouldnt Capitec verify debit orders by requesting authorisation proof from the company and from the customer before allowing such debit orders and when I google I am not the first customer to complain about a R189 transaction going off their Capitec account or other banking institutions Capitec must investigate further and give me feedback, I went into the branch and still Capitec cannot assist with any authorisations given for this transaction and what it is for, its clearly some sort of **** or *****