Capitec Allowed *****

On 12 April 2019 I realised that my account has been used *******ly to purchase items online. I went to the Midrand boulders branch to lodge a complaint. The consultant then replaced my bank card with a new card to stop the ******* transacting of my account. The consultant also called the ***** division to report and log the query. I was then provided with a reference number to use after 7 to 10 working days of investigation. Yesterday I decided to go to the Randburg Capitec branch to check the status of the investigation and I was surprised that no case had been opened since 12 April 2019. The consultant assisted me by reopening the case with the ***** division and a new reference number was issued and no one could confirm how long it would take to refund my hard earned money. I have been heavily inconvenienced by this because I now have to make loans to cover what has been de*****ed from my account. I'm extremely disappointed with Capitec's lack of urgency with my case. I'm even thinking of involving my lawyer in order to get back my money.