Capitec airtime issue

I am very disappointed with Capitec customer service. Last week I tried to purchase airtime last week, 11th and 12th February, and while the funds to purchase were taken, no airtime was deposited into my account. I logged a query on the app and was told that I was being investigated and I'd get feedback in a few days.

I also called Telkom and they informed me that their system was offline and would be resolved within a few days.

Its been 10 days now, no feedback from Capitec and no returned funds and no airtime.

I don't even know who to contact next as Capitec has no support on their app and I don't have the time to visit a branch.