Capitec airtime

I bought R200 Telkom airtime on the 26th May 2020, money deducted off my account but airtime wasn't and still not loaded, i contacted the CC i was promised that the money will either reverse within 24hours or airtime will be loaded into my account, almost 48 hours later non of that happened. I called the CC again to be assisted by a rude agent by thed name Faith, who claims that their system shows that my airtime was loaded and she will escalate the matter and it should take between 7-14 days and that i shouldnt contact them again between now and then. Capitec Bank im disappointed.