MM
Music M
1 reviews | Active since Nov 2023
15 Nov 2023, 09:28
Capitec airtime ****
In September I bought MTN airtime using Capitec, but it was not loaded to my phone while the money was credited from my account. I made calls to both MTN and Capitec, I went to the Capitec branch 4 times, I even used X (twitter) to lodge a complaint, yet till today, November 15th, no airtime. Apparently Capitec system had a glitch with MTN system. I went to the branch today and they are still unable to help me. They are telling me of a company named BlueLabel that deals with such enquiries, yet BlueLabel keeps telling Capitec that I must wait. How long does it take to sort out such a small issue? Capitec did not even send me any communication on this matter since September.
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Replies (3)
Capitec Bank's replyOfficial
15 Nov 2023, 10:29Good day Music M
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply15 Nov 2023, 10:29
Official
Good day Music M
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
MM
Music M's updateReviewer Update
22 Dec 2023, 17:27Hi Capitec, 2023 is ending, and yet you havent resolved the matter. I am still short R100, and no airtime. This is a September issue, how long does it take to resolve issues?
MM
Music M's update22 Dec 2023, 17:27
Reviewer Update
Hi Capitec, 2023 is ending, and yet you havent resolved the matter. I am still short R100, and no airtime. This is a September issue, how long does it take to resolve issues?
MM
Music M's updateReviewer Update
22 Dec 2023, 17:47*** how is it possible that I am told that my matter has been closed yet my account was never credited?
MM
Music M's update22 Dec 2023, 17:47
Reviewer Update
*** how is it possible that I am told that my matter has been closed yet my account was never credited?