Capitec Agents don't want to work

my sister have an active bank acc with Capitec so she recieved some funds and she transfered some to me and the other to brother inlaw then Capitec freez her acc and my FNB one as well so she submitted the documents they requested for then they released her account on friday last week but now my FNB acc is still not released as Capitec has never sent anything to FNB to tell them to release my acc. we have called Capitec several times no one is assisting in this metter