Capitec Agent ****

I have a capitec loan. I was hospitalized and jobless for the past 3 months. I then reached out and was contacted by someone from their collections department on the 27th of August. I wanted to make payment arrangements for the arrears I am in. I was helped by Litha September. At first I thought she is helping me beyond what i expected because once she found out I am working at a new place and was unemployed, she said the arrears would be removed, made a new payment plan for me and said it would only debit on the 27th of September. I asked her various times to confirm I would not be debited this month, and she did. I was then debited the very next day. I have been trying to reach her and ask to resolve this but it took her the whole day to get back to me and when she did, she dropped the call. I am very upset as I was given false promises and a sense of hope.