DT
Daphney T

1 reviews | Active since Nov 2020

26 Aug 2021, 14:00

Capitec AEDO transaction reversal

I have a Capitec account which I transfer money into every month. On 25/08/2021, an amount of R3000.00 was deposited into my account. After a short while an amount of R2664.13 was debited from my account. I contacted the Capitec call centre, only to be told to visit the branch for a dispute because it is an AEDO transaction from African Bank. I contacted African Bank which confirmed this was not their debit order because all my account are fully paid. All I want from Capitec is to have the money reversed because I do not know the credit provider who debited my account.

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Replies (1)
Capitec Bank
Capitec Bank's reply26 Aug 2021, 14:12
Official
Good day Daphney

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regardsCapitec Bank