DT
Daphney T
1 reviews | Active since Nov 2020
26 Aug 2021, 14:00
Capitec AEDO transaction reversal
I have a Capitec account which I transfer money into every month. On 25/08/2021, an amount of R3000.00 was deposited into my account. After a short while an amount of R2664.13 was debited from my account. I contacted the Capitec call centre, only to be told to visit the branch for a dispute because it is an AEDO transaction from African Bank. I contacted African Bank which confirmed this was not their debit order because all my account are fully paid. All I want from Capitec is to have the money reversed because I do not know the credit provider who debited my account.
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Replies (1)Capitec Bank's replyOfficial
26 Aug 2021, 14:12Good day Daphney
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Capitec Bank's reply26 Aug 2021, 14:12
Official
Good day Daphney
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
