Capitec

I had anciedent that my money went missing at my account and l went to the bank to found out want happened...they tried to to see where the money went to ....and l was told that someone called to the customer service asking for the app pin and to be given assess to the fixed account,and she was given my worry is why did they give her the pin through the fone ,they were supposed to tell the person to go to the nearest bank with her I'd... please if you can assist l want my money back R2000