Capitec add arrears interest and fees on account that was never in arrears

For the last few months I regularly notice that on your app you show that my personal loan is in arrears with a full payment.

How can this be? I never once missed a payment as you take the payment every month via debit order. I have complained about this twice before and your answer is then that I am not in arrears. Today I decided to check my statement and noticed that you have added interest and fees on arrears for the last few months, maybe more, since I only requested a 90 day statement.

There must be some problem on your side as the adding od these arrears fees and arrears interest is actually *****ing from me.

I'm going to report this at the ombudsman and I am going to fight this.

Capitec has started to disappoint me and if it is going on like this I must start looking for another banker. Also I want to report this on social media and the press.

And every time I complain here you email me and assure me my loan account is not in arrears. But this is recurring ever month now.

I want this rectified ASAP or else you must explain me how it is possible that I am in arrears with a full payment for the last few months or maybe more when you deduct a debit order every month on payday.

It has happened that you deduct the payment before the pay date sometimes and there is obviously no funds before I get paid BUT still it was paid afterward. But this is YOUR problem not mine as I agreed to my debit order date as the 22 of each month and NOT before that.

Explain the arrears fees and interest.

The balance is nearly the same as the original loan amount now again because of this.

I need answers and rectification ASAP.