JN
Junior N
1 reviews | Active since Jan 2023
04 Nov 2023, 13:01
Capitec Account soft freeze
So my account was in soft freeze for a reason I don't know, I had function to attend and surprise for my son o went to a branch for first day they wanted PORA, ID, and my sons certificate which I had in hand, then they said account will be ready I next 30 minutes I went home nothing happened went back to the branch the next day they said they need affidavit as to where I get the money from, which I did drive to police station which is 5 km away, came back with affidavit they said they can't help me I news to email all documents, I did that, and here I am still waiting for my account to be active,
Worst service I have received in my life hopefully other branches are not like Galeria my REF was ***
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Replies (2)
Capitec Bank's replyOfficial
04 Nov 2023, 15:00Good day Junior
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply04 Nov 2023, 15:00
Official
Good day Junior
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JN
Junior N's updateReviewer Update
04 Nov 2023, 15:58Thank you, I won't be surprised if this reply is from a robot.
Do you guys are not worried about the fact that my sons day is ruined by your not so transparent procedures ?
Great, have a great day can't wait to resolve this and move to another bank that value customers
Thanks for nothing
Do you guys are not worried about the fact that my sons day is ruined by your not so transparent procedures ?
Great, have a great day can't wait to resolve this and move to another bank that value customers
Thanks for nothing
JN
Junior N's update04 Nov 2023, 15:58
Reviewer Update
Thank you, I won't be surprised if this reply is from a robot.
Do you guys are not worried about the fact that my sons day is ruined by your not so transparent procedures ?
Great, have a great day can't wait to resolve this and move to another bank that value customers
Thanks for nothing
Do you guys are not worried about the fact that my sons day is ruined by your not so transparent procedures ?
Great, have a great day can't wait to resolve this and move to another bank that value customers
Thanks for nothing