Capitec Account Placed on Hold

This has to be the worst and the ****tiest bank ever to be registered in South Africa. My savings account was placed on hold on the 31st of July and my bank did not bother to inform me via SMS or email like they would normally do. I went to the Birch Acres Mall branch on the 1st Aug to enquire about the deactivation of my banking services and the consultant that morning was useless. She had no interest in assisting me to resolve the issue timeously. I have taken the liberty of following up on this case with the bank and each time I contact the bank consultants I am treated like a nobody. No one cares about explaining what is happening and setting realistic expectations concerning the time frames. I have been proactive on this matter and I have followed all of their instructions but still, they claim to have not received any communication from me (via email) with the supporting documents and an explanation of what happened. Today ****erally 2 weeks later) I have re-submitted all the required documents and forwarded the emails to them again for the umpteenth time. I hope that they will make themselves useful and actually activate my account because I have given them everything they required of me and went the extra mile. Tomorrow morning I will be going to the branch and I hope that the manager will be able to disable the stop on my account or get someone who can because there is no reason for them to deny me access to my money. I have been promised callbacks and emails from the capitec ***** department which have never happened. I feel like the ***** department is a ghost department with no real employees working in it. Everytime I ask for a number to reach them I am told that they do not have aa number, and yet they never acknowledge receipt of the emails I sent to them. I will definitely move my funds to Absa bank after this and bank with them because they know how important a client is. Capitec bank can go to hell right after they have released my account from the hold. What a ****-show you guys are running there.