DF
Dalyne F

1 reviews | Active since Feb 2016

27 Feb 2021, 21:22

Capitec Account on hold

My bank account was put on hold due to "********** activities"

They also instructed African bank who I bank with as well to do the same.

I'm sitting without electricity, groceries and I cannot pay my children's school fees because of this mess.

I probably won't be even to report to work on Monday because I don't have access to my own money! Capitec is absolutely ridiculous, I had to find out from African Bank that Capitec instructed them to freeze my account.

And I'm told I have to wait 30 days for investigation? How will I survive if my money is being withheld?

Anybody that is thinking of using them, DO NOT!!!

Imagine being treated like a ******** for your own money.

0
Replies (1)
Capitec Bank
Capitec Bank's reply28 Feb 2021, 08:01
Official
Good day Dalyne

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank