Capitec account on hold

Im writing this review regarding my bad experience with capitec bank, I've been a capitec client for almost 15 years. They have placed my account on pause due to fica regulations I did submit to the branch all the documents that they need on the 24th of February 2025 but still I cannot access my account i went to the branch again on the 3rd of March re submitted but till to dat my account is on pause I've also called capitec number of times with no luck this causing so much strain on life as I've got funds that i can't access