Capitec account on hold

Hello please help me with capitec , they have put my account on hold on saturday and i visited their branch and still my account was not opened on monday I recieved my salary and I can’t get hold of it .They said i must bring my certified id copy , affidavid and my payslip so i can get hold of my money until now it’s been days and i come from a poor background we need the money and i have been visiting and calling their bank since monday but no help