Capitec Account Hacked and Bank refuse to assist.

My 61 year old mothers account was hacked into and capitec froze her called and closed the account without even investigating. My mother was in tears as she is a victim of ***** and she is being not assisted by a bank she has been a customers for years. I know five people that have been ***** at capitec and non of them where assisted accordingly. All my family members are Capitec customers but after this we are all walking away. By the way my brother was also hacked Capitec on Friday.