Capitec account "hacked"

Today 5 May 2020 at 10:45 am an amount of R1900,62 was deducted from my account without my authorisation. It was a purchase made with an American online company called "Target.com".

I stopped my card immediately at Capitec.

The Capitec employee told me that the transaction will not be reversed and that it is my problem that the money was ******. The phone operator was very impatient because I could not hear her as the line was a bad connection. I should think that my finances are secure with Capitec, but apparently not.