Capitec Account Closure Nightmare

Good Day I hope you are well & hopefully you can assist me with some feedback. I would like to close my capitec account that was opened online I sadly don't have any use for the account and was told to visit the branch to close the account.

I had visited the branch twice to close the account taking out time from work the first incident was their systems were down and they could not assist me.

The second time they stated the funds were not cleared so it could not be closed as i had to wait 3 days

I do not understand why I am getting a run around to close the account if it was opened online some one from complaints or senior management should be able to assist as it's beyond frustrating.

I was advised to let the account go doormant and lock for 6 months by a representative of Capitec I don't think that will help us both as it will create a problem. I want assistance via senior management or a complaint department representative to assist me in closing this account

I can not carry on going in the branch taking time out from work & sadly not getting any feedback. Capitec lines are long and busy which results in like a 30minute - 1 Hour wait and I still don't get feedback it's beyond frustrating and poor service. Please could some one assist me in closing this account as I'm sure this can be done if the account was open online the funds are removed from the account

I will await further feedback regarding my closure

Kind Regards R.Essa